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This study explored the experiences of Benguet State University (BSU) students and faculty on flexible learning during the COVID-19 Pandemic. The researchers used an embedded mixed methods approach. Survey questionnaires in Google Forms for faculty members were distributed online and in print on the different campuses of BSU from July 2020 to May 2021. Questionnaires for students were distributed only in La Trinidad Campus. Descriptive statistical tools were utilized to analyze the quantitative data, while thematic analysis was employed for the qualitative data. Document review and analysis were done to validate the survey data. Findings indicate that both teachers and students faced challenges related to technological access, including infrastructure; financial constraints; and knowledge gaps. Despite these pedagogical and technical obstacles, both faculty and students demonstrated resilience in adapting to the demands and opportunities of flexible learning delivery. Institutional support was provided through training and the implementation of flexible distance learning guidelines. Various technology-friendly programs and social media apps such as Facebook, Google Classroom, Edmodo, and YouTube were used to supplement distance learning. Strengthening technological and pedagogical support and access for both educators and students may contribute to a robust distance learning structure that can be effectively applied in the long term.
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